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Drum Hill Scout Camp

Photo Credit: Lesley Upton
Photo Credit: R Hollins
Photo Credit: R Hollins
Photo Credit: R Hollins
Terms and Conditions of Booking

Booking Procedure

Whilst Drum Hill Scout Camp is a Scout facility, we are also able to accept bookings from other recognised youth organisations and educational groups. We are unable to accept bookings from any one else.

A provisional booking may be made by contacting our bookings secretary or by using our online booking system.

The details of your booking will be emailed to you. Your booking will be provisional until receipt of applicable deposit and confirmation email.

 

Deposit

When booking one of the accommodation or activity buildings, a deposit of 50% of the booking fee is required to confirm the booking. Deposits are required within 30 days of receipt of provisional booking.

When booking camping, a deposit of 20% is required to confirm the booking. Deposits are required within 30 days of receipt of provisional booking.

Payment of balance is due prior to departure, at the end of your visit.

 

Cancellation by You

In the event of cancellation, deposits are non-refundable.
In the event of cancellation within 30 days of your booking, the full balance for your booking is due.

 

Cancellation by Drum Hill Scout Camp

In the event of Drum Hill Scout Camp having to cancel your booking, a full refund of any monies paid will be made.

 

Liability

Drum Hill Scout Camp can only be held liable for damage, loss or injury if it can be shown that an employee, servant or agent has been negligent by act or omission and that this was the cause of the loss or injury.

 

Insurance

Whilst Drum Hill Scout Camp holds its own public and employers liability insurance, you are advised to take out additional insurance to cover the risk of accidents, loss or damage to personal possessions, illness and cancellation.

 

Conduct

Conduct that is considered to be disruptive, contrary to good order or prejudicial to the interest of safety at Drum Hill Scout Camp may result in the removal of individuals or groups from the site. In this instance, Drum Hill Scout Camp accepts no liability and no refund will be offered.

In the event of any damages caused to any Drum Hill Scout Camp property or equipment, except by fair wear and tear, the group will be charged the full replacement or repair cost.

Any damages must be reported to a member of the site services team immediately.

 

Activities

We will try where possible to adapt activities on site to accommodate additional needs. However, the final decision as to whether a participant may undertake the activity lies with the senior instructor running the session. This decision will be based on the behavior and conduct of the participant as well as their physical ability or degree of additional requirements.

We will under no circumstances, compromise the health and safety of any individual on site.

Please make sure that the bookings secretary is made fully aware of any additional needs / requirements at the time of booking – prior knowledge means a much greater chance of us being able to adapt activities to enable participation.

 

Complaints

Should you have a complaint, it is important that you let us know immediately as we would like the opportunity to put things right.

If it is not possible to solve the problem, during your visit, the details will be passed to the duty team leader or the site manager to follow up.

 

Feedback

If during your visit, you identify an opportunity to improve our facilities, please come and talk to us during your visit or drop an email to our bookings secretary.

 

Risk Assessments

Although Drum Hill Scout Camp has a complete set of risk assessments for all activities and accommodation buildings, you are required to do your own risk assessment for the visit.

 

Accidents

All injuries and illnesses requiring medical assistance beyond your group’s first aid capabilities must be reported to a member of the site staff. You must also follow your organisations procedures for reporting of accidents.

Any collisions involving vehicles must be reported to a member of the site staff.

 

Credit/Debit Card Payments

Our credit/debit card payment facility is currently only offered for special events run on site, such as Spring Bank Camp.